Luxuskin Refund Policy
E-Commerce Refund Policy
Introduction
We are committed to providing our customers with high-quality products and excellent customer service. To assist our customers with problems they may encounter with their purchases, we have instituted the following refund policy.
2 .Eligibility for Refund
– Items must be returned within 7 days (e-commerce) from the date of delivery.
– Items must be in their original condition, unused, unaltered, and accompanied by the original receipt or proof of purchase.
– Specific items such as perishables, personal care items, and customized products are non-refundable unless defective.
3. Returns Process
E-Commerce:
– Customers must contact our customer service team to initiate a return.
– Approved returns should be shipped back using our provided instructions, to ensure they arrive safely and promptly.
– Shipping fees are typically the customer’s responsibility unless the product is defective or shipped in error.
4. Defective or Incorrect Items
– If you receive a defective or incorrect item, please contact our customer service team immediately.
– We will cover all costs of return shipping and send a replacement or process a refund as appropriate.
5.Refund Process
– Refunds will be issued based on the original payment method.
– For credit cards: 7-10 business days.
– For online payment gateways: 7-10 business days.
6. Exchange Policy
– Items eligible for exchange must be returned in their original condition within 7 days of delivery (e-commerce).
– Exchanges are subject to availability.
– No additional shipping fees will be charged for exchanges due to our mistakes or product defects.
7. Conditions Not Covered for Return/Refund
– Change of mind.
– Items not in their original packaging or that have been used/damaged.
– Promotional or clearance items.
– Digital items or software products.
8. Customer Responsibilities
– Keep the original packaging and documentation.
– Report any issues promptly to our customer service team.
– Follow the provided return instructions carefully to avoid processing delays.
9. Contact Information
For any inquiries or assistance, please contact our customer service team at:
– Email: luxuskin@luxuskin.ae
10.Policy Updates
This refund policy is subject to change at our discretion. Please check our website periodically for any updates.
11. Compliance with UAE Laws
This refund policy complies with the laws and regulations of the United Arab Emirates, including consumer protection laws. If there are any discrepancies between this policy and UAE regulations, UAE regulations will prevail.
